Privacy Policy

Last Updated: 2026-08-21

What we collect: Identity, payment, and technical device data.
Why we collect it: To manage your account, prevent fraud, and process payouts.
Who sees it: Only internal staff and essential service partners (payment/KYC).
Retention: Kept for the account lifecycle plus legal requirement periods.
Your Control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy governs the collection and use of personal information by gkbet. By using our services, you agree to the practices described in this document. This policy applies exclusively to our platform and official services.

Please note that this policy does not cover third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

Account & Identity Data

Information provided during registration, such as name, date of birth, and contact details, used to establish your identity and maintain your account.

Verification Documents

Identification papers and proof of address provided for KYC (Know Your Customer) purposes to ensure legal compliance and prevent impersonation.

Payment Data

Transaction records and payment method details required to process deposits and withdrawals securely.

Gaming & Transaction Activity

Logs of your game choices, betting history, and financial transactions to optimize service and monitor for irregular patterns.

Technical Data

IP addresses, browser type, device identifiers, and operating system information to ensure site compatibility and security.

Support Communications

Records of your interactions with our customer service team to resolve issues and improve user experience.

3. How We Collect Data

We gather information through three primary channels:

Directly from You: When you register, verify your identity, or contact support.
Automatically: Through cookies and server logs as you navigate our website.
Partner Providers: From trusted third-party service providers, such as payment processors, to verify the completion of transactions.

4. Why We Use Data

Your data is processed for the following essential purposes:

Account Management: To create, maintain, and secure your user profile.
Financial Transactions: Processing deposits and withdrawals efficiently.
Compliance: Verifying age and identity to prevent underage gambling and fraud.
Platform Integrity: Detecting multi-accounting and preventing malicious activity.
Personalization: Customizing the gaming interface based on your preferences.
Legal Obligations: Fulfilling mandates applicable to gambling operators in the Philippines.
Marketing: Sending promotions and updates, provided you have given explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. Information is only shared with:

Service Providers: Partner providers who handle payment processing, identity verification, and technical infrastructure.
Legal Authorities: When required by law or to comply with a valid legal request from regulatory bodies.

6. How We Protect Data

We implement robust security measures to keep your information safe:

Encryption: Data transmitted between your device and our servers is encrypted.
Access Control: Internal access to personal data is restricted to authorized personnel only.
Isolation: Sensitive payment information is handled through isolated, secure channels.
Monitoring: Regular security audits and monitoring to detect and mitigate vulnerabilities.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of how we use cookies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to certain processing activities or withdraw consent for marketing.

To exercise these rights, please contact our team via the channels available on our Support page. Please note that certain data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for the duration of your active account lifecycle. Once an account is closed, we keep specific data only for the period required by applicable law in the Philippines to satisfy regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any remaining funds will be handled according to our terms. Parents or guardians who suspect a minor is using our platform should report it via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page to stay informed of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels available on our Support page.